Privacy Policy

1. Who we are

This website is operated by ZenExpress Logistics Private Limited, a supply chain and logistics company with its corporate office at No. 301, 3rd Floor, Ashoka Bhoopal Chambers, MCH No. 273 & 301, Sardar Patel Road, Secunderabad, Telangana - 500 003.

We are responsible for the personal information collected through this website.

2. Information we collect

We only collect information you choose to give us, plus a small amount of technical information needed to run the website safely.

• Contact forms: when you use the Contact page or the contact pop-up, we receive your name, email address and message, and your company name and phone number if you provide them.
• Chat assistant: the questions you type into the website chat, so we can see which questions it could not answer and improve it.
• Technical information: your IP address, used briefly to prevent spam and misuse of our forms, and the standard request logs kept by our hosting provider.

We do not ask for payment details or sensitive personal data through this website. Please do not include such information in your messages.

3. How we use your information

• To reply to your enquiry and discuss the services you are interested in.
• To prepare proposals and provide the services you request.
• To improve our website and the answers given by our chat assistant.
• To protect our website and forms against spam, fraud and misuse.
• To meet our legal and regulatory obligations.

We do not sell your personal information and we do not use it for automated decisions about you.

4. Cookies and similar technologies

The public website does not use advertising or analytics cookies.

Our website dashboard uses a session cookie for signed-in staff only. Your browser may also store basic preferences locally; this information stays on your device.

Some pages load an animation library from a public content delivery network (cdnjs, operated by Cloudflare), and our address links open Google Maps. Those providers receive standard technical information such as your IP address when your browser contacts them, under their own privacy policies.

5. Sharing your information

We share personal information only when it is needed:

• with service providers who help us run the website and deliver email, such as our hosting provider, under appropriate confidentiality obligations;
• with partners involved in delivering a service you have asked us for, only to the extent needed for that service;
• with government, customs, tax or other authorities when the law requires it.

6. How long we keep it

• Enquiries: kept for as long as needed to respond and for our business records, and then deleted.
• Chat questions: we keep the most recent 2,000 questions; older ones are deleted automatically.
• IP addresses used for spam protection: deleted automatically within 24 hours.

7. How we protect it

We use reasonable technical and organisational measures to protect your information, including restricted access to our website dashboard and protection of our data files on the server.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:

• ask for a summary of the personal information we hold about you;
• ask us to correct, complete or update it;
• ask us to delete it, or withdraw consent you have given;
• raise a grievance about how we have handled your information.

To make a request, contact us using the details below. We will respond within a reasonable time.

9. Children

This website is intended for businesses and is not directed at children under 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

For privacy questions, requests or grievances, please contact:

ZenExpress Logistics Private Limited
No. 301, 3rd Floor, Ashoka Bhoopal Chambers, MCH No. 273 & 301, Sardar Patel Road, Secunderabad, Telangana - 500 003

Email: sales@zenxl.in